OEM Industry · Electrical & Electronics
Distributor Management for Electrical & Electronics OEMs
By Mithun K. Singh, Founder, Svasamm Research · 16 July 2026
OEMs making switchgear, drives, UPS systems, power electronics and test & measurement instruments sell a broad range through channel partners, with warranty registration at the end customer and a steady flow of repairs and returns. Keeping that visible is what an OEM DMS does.
The channel challenge in electrical & electronics
- Broad SKU range across many product families and partners.
- Warranty registration happens at the end customer, often invisibly to the OEM.
- RMA & repair returns flow back through the channel and need tracking.
- Multi-tier partners — distributors, resellers and service centres.
Before sale to after sale, on one system
- Before sale — partners register deals; the OEM sees the pipeline network-wide.
- Sale & warranty — serial and warranty registration are captured, and partner stock and aging are visible to the OEM.
- After sale — a support or RMA query is assigned to the right partner or service centre on an SLA, with escalation.
What electrical & electronics OEMs get
- Warranty and RMA visibility down to the serial.
- Channel stock across partners and tiers.
- SLA-backed support and repair turnaround.
- Product-wise analytics on sales and service.
Warranty, RMA and channel stock in one place
Tell us how your partners register warranty and handle returns, and we'll map it with you.